Privacy Policy

Last updated: December 2024

1. Introduction

Wheel Nova Childcare ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our childcare services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register your child for our services
• Contact us through our website or phone
• Subscribe to our newsletter
• Fill out forms or applications
• Participate in surveys or feedback

2.2 Types of Personal Information

• Parent/guardian contact information (name, address, phone, email)
• Child information (name, age, medical information, dietary requirements)
• Emergency contact details
• Financial information for payment processing
• Employment information (if applicable)

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device information and operating system
• Referring website information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our childcare services
• Communicate with parents about their child's care
• Process payments and maintain financial records
• Ensure the safety and wellbeing of children in our care
• Comply with legal and regulatory requirements
• Send newsletters and updates (with consent)
• Improve our services and website functionality

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Legal Requirements: When required by law, court order, or government regulation
• Safety and Protection: To protect the safety of children, staff, or the public
• Service Providers: With trusted third-party service providers who assist in our operations
• Emergency Situations: With emergency services or medical professionals when necessary
• Regulatory Bodies: With Ofsted or other regulatory authorities as required

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls and staff training
• Regular security assessments and updates
• Encryption of sensitive data

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Child records are typically retained for a minimum period as required by childcare regulations.

7. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

8. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about our cookie usage.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

We are committed to protecting the privacy of children in our care. We collect only the information necessary to provide safe and effective childcare services. Photos and videos of children are only taken and used with explicit parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: